Delivery & Returns
How does shipping & delivery work?
✔︎ Orders usually ship within 72 hours. Once your order has shipped, you’ll receive an email with tracking details so you can keep a close eye on your order until it reaches its destination.
Delivery timeframes vary depending on your location. If you select Standard shipping, you can expect your order to arrive within 3 to 4 business days. Choose Economy shipping and you can expect your order to arrive within 5 to 8 business days. Standard shipping is free for all orders with 2 or more guides purchased.
We primarily use USPS for most deliveries within the US.
**Please note: All shipping timeframes are based on the advertised date of dispatch.
What is your returns policy?
✔︎ We offer free returns for 30 days from the date your order is delivered/received.
However, not all items are eligible for return. Any products excluded under our return policy will be noted on product pages and / or at checkout. To be eligible for a return:
- Item(s) must be initiated for return and placed in the post within 30 days of the date your order is delivered/received.
- Item(s) must be returned in ‘as new’ condition.
- You must provide a photo of your item/s prior to shipping so we can assess the condition.
** Please note: Shipping costs are final and non-refundable. Once your order has been shipped, we cannot issue a refund for the shipping charges.
Please email hello@underwaterspotter.com to initiate your return.